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Terms And Conditions

Terms and Conditions

1. Introduction

Welcome to SuperMart! By accessing or using our website and services, you agree to comply with these Terms and Conditions (T&C). If you do not agree with these T&C, you may not use our services.

2. Services

SuperMart provides a platform to connect users with restaurants and food outlets.

  • Service availability depends on location.
  • Prices and offers are subject to change without prior notice.

3. Registration and User Account

  • Users must provide accurate and up-to-date information during registration.
  • You are responsible for maintaining the confidentiality of your account details.
  • SuperMart reserves the right to suspend accounts in case of suspicious activity.

4. Orders and Payments

  • Orders will only be processed after confirmation.
  • Payments must be completed through our secure payment gateways (e.g., Razorpay, UPI).
  • Order cancellation or modification is allowed within a limited timeframe, depending on the restaurant's policies.

5. Delivery Policy

  • Delivery times are estimated and may vary due to external conditions (e.g., traffic, weather).
  • Delivery charges may apply and vary based on location.
  • For delivery issues, please contact customer support promptly.

6. Refunds and Cancellations

  • Refunds are applicable in cases such as:
    • Wrong or incomplete orders.
    • Compromised product quality.
  • Cancellations are subject to the respective restaurant's policies.

7. User Conduct

  • Misuse of the platform is strictly prohibited (e.g., placing false orders, attempting to hack the system).
  • Users must ensure ethical and lawful use of SuperMart's services.

8. Liability Disclaimer

SuperMart acts as a facilitator and:

  • Is not responsible for food quality, preparation, or freshness.
  • Is not liable for delays or delivery failures caused by unforeseen events (e.g., natural disasters, technical issues).

9. Privacy Policy

SuperMart values your privacy. Your data is handled securely and in accordance with our Privacy Policy.

10. Changes to Terms and Conditions

SuperMart reserves the right to modify these T&C at any time. Updates will be published on our website, and continued use of the platform signifies acceptance of the updated terms.

11. Contact Us

For any questions or concerns, reach out to us:
Email: supermart@gmail.com
Phone: +91-9899537261