Refund Policy

At SuperMart, customer satisfaction is our top priority. This Refund Policy explains the conditions under which refunds are processed for orders placed through our platform.

1. Refund Eligibility

You may be eligible for a refund in the following cases:

• Incorrect Order: If you receive items that are not as per your order.
• Quality Issues: If the delivered food is spoiled, stale, or otherwise not consumable.
• Missing Items: If part of your order is missing.
• Order Not Delivered: If the order is not delivered within the promised time due to Zaambo’s fault.

2. Conditions for Refunds

To request a refund, ensure the following:

• The issue is reported within 2 hours of delivery or failed delivery.
• You provide proper proof, such as images of the product or order receipt.
• The product is not tampered with or consumed.

3. Refund Process

3.1 How to Request a Refund

• Contact our Customer Support team at supermart@gmail.com or call us at +91-9561297838.
• Provide your order ID, the issue description, and any necessary evidence (e.g., photos).

3.2 Processing Time

• Refund requests will be reviewed within 3-5 business days.
• Upon approval, refunds will be processed to your original payment method.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind or personal preferences.
• Incorrect delivery address provided by the customer.
• Delays caused by factors outside Zaambo’s control (e.g., weather, traffic).
• Food items that have been consumed or tampered with.

5. Refund Methods

Refunds will be issued via the original payment method or SuperMart wallet credits, depending on the customer’s preference.

6. Cancellations and Refunds

• Orders can only be canceled within a limited timeframe, which is displayed during the checkout process.
• Refunds for canceled orders will be processed as per the restaurant's policy.

7. Contact Us

For any refund-related queries, feel free to contact us:

Email: supermart@gmail.com
Phone: +91-9899537261